Confirmed Service Customer
Scheduled a 0700 appointment approximately 10 -15 days ago to replace fluid, filter and flush transmission. Truck was dropped off at 0700. At 0800 was notified that the service would be completed very late in the day. Truck was ready at 1700. Per the paperwork, only the fluid was replaced, not the filter or the flush performed. I own 3 GMC trucks and do not intend to bring them to Gerry Lane for service again.
Jason P.
ROSEDALE,
LA
Business Response
Jason, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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