Confirmed Service Customer
Brought truck in for oil&filter change. Had tire pressure sensors bad ask them to change them. Service took my truck at 07:30, expected them to take a little bit longer. 11:00 checked on progress service man said sensors were bad and they had the parts. Told them to replace sensors (second time). 12:00 checked on progress, was told they took my truck off the rack without changing sensors, to put a car to change tires. Told them to give me my truck. Talk to service manager about extended wait time and not completely finishing job. Very disappointed with the service . My second truck from Gerry Lane since 2018.
Ronald S.
WHITE CASTLE,
LA
Business Response
Ronald, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn your experience into a positive one.
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