462 Reviews Found
Confirmed Sales Customer
I not like truck because I told man I like truck and he find truck here I not happy I wnat truck he say can't and not right
Ray B.
Abbeville
Business Response
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (225) 341-4403 so we can make your experience a positive one.
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Business Response
Dale, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Great communication and updates through the ordering, building, and delivery process. Every person that I dealt with was polite, knowledgeable, and professional. Thank you for such a pleasant experience.
Brandon N.
Zachary
Business Response
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
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Business Response
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for taking the time to leave us your feedback. If you'd be willing to provide more feedback, please reach out to us at (225) 341-4403 so we can assist you further.
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Confirmed Sales Customer
Salesman was very knowledgeable about the truck I bought. Professional and helpful. Financing manager was great and helpful. Will definitely buy my next vehicle from Gerry Lane.
Gary R.
Denham Springs
Business Response
Gary, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
It was truly a pleasure to purchase a truck from Kendrick & Jason, What I liked the best was no BS just straight to business. Thanks for everything! Stephin H.
Stephin H.
Zachary
Business Response
Stephin, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Aundray, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Sales Customer
After one year of TROUBLE, I decided to trade it in. I was pleased with the offer they made me. Hopefully the vehicle will be trouble free.
Cheryl M.
WHITE CASTLE
Business Response
Cheryl, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service was great, no complaints or issues!!!! Everything was handled in a timely manner!!!!
Sherri L.
Pine Grove
Business Response
Sherri, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Sales Customer
Christie is a great sales lady, I told her what I was looking for. We went on a test drive. She showed me the upgrades for the 2025 terrain elevation and I was sold. This is my second time purchasing a vehicle from GMC Jerry Lane and I have no complaints. See you in the future.
Rianda H.
BATON ROUGE
Business Response
Rianda, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Sherrard is the guy to see for a new vehicle. He made the whole experience fun and was very knowledgeable about the vehicle that I ended up purchasing. Quick an easy and I got to drive it home on the same day. I just love my Buick Encore! Thanks again Sherrard and the whole Gerry Lane family!
Celeste W.
Gonzales
Business Response
Thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I was very pleased with the service. Great job and keep up the good work.
Lois D.
BATON ROUGE
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Wonderful experience! I highly recommend your dealership.
Thomas F.
Baker
Business Response
Thomas, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
At 1st I was very intimidated with all the guys that wanted to help me when I 1st pulled up, but I misconstrued it with their kindness of wanting to truly help me. However, I was there to see that one person that been trying to convince me to buy a Buick and that was Mr. T. Russ. He told me to get one almost 2 yrs and I didn’t want to I ended up getting a Nissan totally regretted it. He listened to me and the finance guy ended up working to see how I could get in my suv cause I was upside down in my loan. Their customer service was all around impeccable! I had never received a red bow on my cars but this time I walked out and everyone congratulated me along with the bow on it. I’m so blessed to become a Buick owner and most definitely have loyal customer now. Thank you Mr. Russ keep up the great work!!!
Dinitza N.
Baton Rouge
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
My salesman Mr Stitt was amazing at assisting us and helping us find the right car for us
Robin C.
Baton Rouge
Business Response
Robin, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I had an appointment and I was told the recall work would take about 2 hours and they had my truck for over 4 hours and the work was still not done. Now I have to deal with this again.
Joel S.
GREENWEL SPGS
Business Response
Joel, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I recently purchased a 2025 Buick Envision for my wife after she became interested in the model through social media. During her initial visit to the dealership, she met Preston, who was exceptionally kind and transparent about being new to the role. He provided a thorough walkthrough of the only Envision available on the lot at the time, which was a base model. Initially, she thought the vehicle might not be the right fit, but she continued researching and we discussed it extensively. The following week, she returned to the dealership and met with Preston again, who introduced her to his trainer, Trench. After briefly considering the Buick Envista and finding it too small, she test-drove an Envision and confirmed it was the vehicle she wanted. While the exact color and options she preferred were not available on-site, Preston and Trench were proactive in locating the perfect match and securing the vehicle within just a few days. Throughout the purchasing process, both Preston and Trench worked seamlessly as a team, providing excellent communication and keeping us informed every step of the way. Their professionalism and dedication made for a smooth and enjoyable car-buying experience. I would highly recommend working with them and will definitely consider purchasing from Gerry Lane again in the future.
Ryan J.
Baton Rouge
Business Response
Ryan, thank you for taking the time to leave a review for us at Gerry Lane GMC. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
It’s was so smooth and friendly I’m glad pick right place…
Troy B.
Lafayette
Business Response
Troy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!