459 Reviews Found
Confirmed Sales Customer
I recently purchased a 2025 Buick Envision for my wife after she became interested in the model through social media. During her initial visit to the dealership, she met Preston, who was exceptionally kind and transparent about being new to the role. He provided a thorough walkthrough of the only Envision available on the lot at the time, which was a base model. Initially, she thought the vehicle might not be the right fit, but she continued researching and we discussed it extensively. The following week, she returned to the dealership and met with Preston again, who introduced her to his trainer, Trench. After briefly considering the Buick Envista and finding it too small, she test-drove an Envision and confirmed it was the vehicle she wanted. While the exact color and options she preferred were not available on-site, Preston and Trench were proactive in locating the perfect match and securing the vehicle within just a few days. Throughout the purchasing process, both Preston and Trench worked seamlessly as a team, providing excellent communication and keeping us informed every step of the way. Their professionalism and dedication made for a smooth and enjoyable car-buying experience. I would highly recommend working with them and will definitely consider purchasing from Gerry Lane again in the future.
Ryan J.
Baton Rouge
Business Response
Ryan, thank you for taking the time to leave a review for us at Gerry Lane GMC. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Sales Customer
It’s was so smooth and friendly I’m glad pick right place…
Troy B.
Lafayette
Business Response
Troy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Sales person very knowledgeable about truck I bought
Wayne G.
Prairieville
Business Response
Wayne, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
The only reason I gave 4 stars was because of Eathen! The service department at Jerry Lane is absolutely horrible! From the Supervisor to the mechanic. Mechanic never greased my vehicle or adds any windshield washer fluid. Didn’t even put a sticker for my next oil change! The service supervisor is not at all concerned about customer complaints. I asked about the 2 hour wait time (even though I had an appointment) and his response was “I do not have a mechanic who can stand by and wait for you! Terrible!
Calvin S.
JARREAU
Business Response
Calvin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Welcoming, knowledgeable and completed the service in a timely manner! First class!
Tex M.
Baton Rouge
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Melvin, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
My experience was great just think prices for engine air filter and cabin air filter are too high in price and then on top of that you’ll charged me 55.00 dollars for labor (never again) for a customer who has been as loyal to you’ll as I have (checked the record).
Donald F.
BATON ROUGE
Business Response
Donald, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (225) 341-4393 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Fast friendly service. Clean area to sit while waiting.
Barbara L.
Saint Francisville
Business Response
Barbara, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Great Customer Service and Great Experience
Raymond B.
DENHAM SPRINGS
Business Response
Raymond, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Lottie, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Ethan always gets me in and out in a timely fashion in the service department thanks
Nicholas M.
Westwego
Business Response
Nicholas, we're happy you found our staff to be so supportive during your experience here at Gerry Lane GMC - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Great buying experience the sales staff went the extra mile to make my deal work for me
Emerson K.
Denham Springs
Business Response
Emerson, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The services department staff was very nice. The service was fast.
Sharon L.
Walker
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Quick and easy when you can drop off and pickup later
Roy D.
BATON ROUGE
Business Response
Roy, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC - Service and we hope to see you again soon!
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Business Response
Mark, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Very pleased, didn't have to wait very long, appointment same day I asked
Margaret J.
Baton Rouge
Business Response
Margaret, thanks! we always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I love Gerry Lane, the convenience and the shuttle. However this service was the trucks first oil change and a patch job on a tire. Gerry Lane damaged the heck out my rim on the tire patch job. Extremely disappointed
Kasey M.
Baton Rouge
Business Response
Kasey, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Gerry Lane GMC (225) 341-4403
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Business Response
Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Romona, we are pleased to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!