439 Reviews Found
Confirmed Service Customer
The guy who helped me was great very friendly and helpful ! will come back anytime !
Kelsia G.
Baton Rouge
Business Response
Kelsia, we're happy you found our staff to be so supportive during your experience here at Gerry Lane GMC. We look forward to your next visit! Take care!
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Confirmed Sales Customer
If it were not for Stephen Bryant, the deal would not have been finalized. Keioike was also exceptional in her efforts. I will certainly recommend Stephen Bryant and the Gerry Lane team to all my friends and family.
Caroll B.
BATON ROUGE
Business Response
Caroll, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane GMC! We hope you have a great day!
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Business Response
Mary, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
John, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My truck left me on the side of the road the evening after getting serviced. I was up till 2am Saturday morning waiting on tow truck. My Denali with 25k miles stranded me. GMC was unable to assist with a loaner or a rental so I canceled my weekend plans. After speaking with service center Monday was told they should know something by Wednesday. I was hoping they’d be able to do better than half a week to be honest. I’m driving my wife’s Ford right now (sharing rides) and wouldn’t you know it hasn’t stranded me yet.
Richard S.
ZACHARY
Business Response
Richard, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Great experience. Always enjoy coming here for service. Always great customer service.
Robert P.
Ponchatoula
Business Response
Robert, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Mike, Nate and John were All respectful,polite and knowledgeable in helping us find our new car. Thank you so much.
Jessie W.
Powder Springs
Business Response
Jessie, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Sylvia, thank you for your kind review; we are happy to pass along your comments to the team here at Gerry Lane GMC! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
It’s a pleasure to have the whole being professional.
Paula M.
BATON ROUGE
Business Response
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Tony and Stephen really helped us out and we feel really good about our experience with Gerry Lane, and are very please with our new Sierra!
Cameron S.
Baton Rouge
Business Response
Cameron, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Excellent. Problem discussed. The FOB was not working correctly. Battery power was low. After the batteries were replaced and tested, operation was corrected.
William R.
BATON ROUGE
Business Response
William, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
It was a pleasant experience Larry Dunn was very professional!
Gavin R.
DENHAM SPRINGS
Business Response
Gavin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Quick deal , dealership got me the deal I needed . Ron went above and beyond for after sales service
Michael W.
Saint Amant
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I'm so grateful for all the kindness and consideration towards us. Thank you for going above and beyond to make us happy. 🙏🏽Much prayers,Many Blessings. SINGLETONS
Laverne S.
Patterson
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Made appt told what I needed. Took over 3 hrs and did not fix recall… had to order oarts (they should already have known the could not complete on day scheduled. Fixed tire sensor problem but did not air up tires to same pressures. Has to wait additional time for that to be corrected. They did get oil change completed.
Nikki G.
Baton Rouge
Business Response
Nikki, thank you for taking the time to leave us your honest feedback. Please contact us at (225) 341-4403 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Confirmed Service Customer
Had to bring the car in the day after I picked it up because they sensor on the front left tire needed attention. Four brand new tires were put on my car and when I got home I noticed that not one of the tires had the valve stem screw on cover on them. ???
Clark F.
BATON ROUGE
Business Response
Clark, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (225) 341-4403 so we may identify ways to improve your experience.
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Business Response
Royland, your satisfaction is important to us, so we want to sincerely thank you for choosing Gerry Lane GMC and we hope to see you again soon!
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Confirmed Service Customer
Gerry lane need to keep at least 1 new tire for every model
Bessie B.
Baton Rouge
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I did bring my 2020 Sierra truck in for transmission problems. This is not the first issue with the transmission. The first time the fix was to change the oil used in the equipment. This did work and it lasted till it was out of power train warranty. $4,000.00 dollars later I am stuck with the bill. I respectfully requested some assistance with this issue from the Service Manager. He did take some of the cost for parts off the bill. He stated that his next step was to contact GM about the issue and request some assistance from them. He made sure he had my correct phone number and we left after paying the bill. It is now one week later, and I have never heard from anyone at the dealership service department. Actually, I didn't expect a call with any news of assistance, but a courtesy call would have been appreciated. Truck has 42,000 miles on it, is meticulously maintained, and now has a major repair to the transmission.
Joey M.
PORT ALLEN
Business Response
Joey, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
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Gerry Lane Buick GMC Reviews
Wondering if Gerry Lane Buick GMC is the dealership for you? Check out what our previous customers have said about their experience with us! At Gerry Lane, we work hard to make sure that you have the best possible experience, whether you're buying a car, having maintenance, or anything else. If you have visited us recently, please leave a review! We love feedback, and reviews help us to ensure we are satisfying all of our customers and working towards bettering our dealership for all Buick and GMC drivers.If you have any concerns, contact us today and we will be happy to assist you!