Confirmed Service Customer
I did bring my 2020 Sierra truck in for transmission problems. This is not the first issue with the transmission. The first time the fix was to change the oil used in the equipment. This did work and it lasted till it was out of power train warranty. $4,000.00 dollars later I am stuck with the bill. I respectfully requested some assistance with this issue from the Service Manager. He did take some of the cost for parts off the bill. He stated that his next step was to contact GM about the issue and request some assistance from them. He made sure he had my correct phone number and we left after paying the bill. It is now one week later, and I have never heard from anyone at the dealership service department. Actually, I didn't expect a call with any news of assistance, but a courtesy call would have been appreciated. Truck has 42,000 miles on it, is meticulously maintained, and now has a major repair to the transmission.
Joey M.
PORT ALLEN,
LA
Business Response
Joey, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
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