Confirmed Service Customer
I had an appointment for 11am. At 11:05 they pulled my truck out of the tunnel and parked it in the lot. At 1pm my truck was STILL in the same spot in the lot! I asked ���why is my truck still in the lot ��� and nobody had an answer! I asked Kevin the assistant shop manager what am I supposed to do when I get the survey and he responded ���do what you have to do ���. So I went to Bart and he took my vehicle in and completed the recall and oil change in 30 minutes. My question to everyone involved was what would have happened if I would not have asked why is my vehicle sitting in the lot? I guess it would still be sitting there!! After they finished with whatever they did they parked my truck in the front and it sat there until I went asked someone if my truck was finished? There response was ���Oh yeah it���s done ���. Who knows again how long it would have sat there if I wouldn���t have asked. Unbelievable!
Calvin S.
JARREAU,
LA
Business Response
Calvin, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4403 to discuss your concerns, as your satisfaction is of utmost importance to us.
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