Confirmed Service Customer
My vehicle was serviced on 9/7 and 9/10. What should have been a simple oil change, resulted in the technician spilling oil on the engine (so I was told, by one of the employees). I noticed major oil leakage on the pavement at my house, along with the smell of engine oil, which resulted in me returning to the service department on 9/10. A guy made me feel as if I didn't know what I was talking about, and asked the female to check me in. The end result, I hope was for them to take care of the problem. Because of the weather, I haven't driven my vehicle but I promise that I will return if I continue to see a leak. I have never experienced service like this from Gerry Lane In almost four years of owning this vehicle. Also, the first printout from 9/7 showed my tire pressure was checked and filled, but that was incorrect. My tires were checked and properly inflated when I returned on 9/10. I'm very disappointed.
Debra A.
ZACHARY,
LA
Business Response
Debra, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (225) 341-4403 at your earliest convenience to discuss how we can turn this experience into a positive one.
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