Confirmed Service Customer
Had an appointment for 11:00am to get my oil changed and it was after 1:00pm before they finished. At 12:27 I was talking to someone in the waiting room that had 10:00 oil change and was still there. Went to the service desk at 12:48 to check on the status of my car and had a filter and tag just sitting on the counter and they said that's what they were waiting on, but no one ever came to ask me anything. Why is an appointment needed for an oil change if the wait is that long.
Robert G.
Clinton,
LA
Business Response
Robert, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 341-4393 to discuss your concerns, as your satisfaction is of utmost importance to us.
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