Confirmed Service Customer
Had tonneau cover install when arrived I was told we don���t do them this late in the day I told I have appointment they then said I don���t have one to do it today then said let me check. The first time my truck was ready for pick up there were tool left in the bed and the gap were not correct. The second time they gave to me it was still not correct I told I didn���t want it I was told that���s above my pay grade. They got the service manager he agreed that I was correct and took my truck back in and fixed.
Daniel S.
Gonzales,
LA
Business Response
Daniel, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (225) 341-4403 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Professional, courteous service. Service completed in a timely fashion
Confirmed Service Customer
They called me and kept me updated on time truck would be ready and spoke on any issues they had due to recall!
Confirmed Service Customer
My experience was amazing. They were able to help me find the right truck for me within my price range.
Gerry Lane Buick GMC in BATON ROUGE is Your Trusted Buick and GMC Dealer
Gerry Lane Buick GMC is your trusted Buick and GMC dealership in BATON ROUGE and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!
Gerry Lane Buick GMC has your Buick and GMC at your price. Pick your payment with this tool.
View Inventory
Explore our impressive selection of new and pre-owned cars, crossovers and SUVs in BATON ROUGE.
Visit Us
Gerry Lane Buick GMC is your trusted Buick and GMC dealer. Visit us today and see for yourself.
Service Appointment
The expert team at Gerry Lane Buick GMC is committed to caring for your vehicle for as long as you own it.
Contact Us
Contact Gerry Lane Buick GMC or stop by our showroom to experience all that we have to offer.